Privacy Policy

Who We Are

At Claytouch, we deeply value your privacy and are committed to safeguarding the personal information you entrust to us. We understand the trust you place in us, and this Privacy Policy explains how we collect, use, protect, and manage your personal data.

Important Notice: Claytouch will never sell or rent your personal information to any third party.

1. Information We Collect

When you interact with us, whether through making a purchase, registering an account, or communicating with us, we collect personal information. The types of data we collect include:

Identity & Contact Information: This includes your name, email address, shipping and billing addresses, purchase history, customer service interactions, and any product preferences you share.

Transaction Information: We collect details such as the name on your payment, card type, and part of the card number used for your transactions.

Technical Information: This includes your IP address, browser type, operating system, location, and device information whenever you visit our website.

Marketing Preferences: We store your preferences on how you’d like to receive marketing communications from us.

2. Information You Provide

You may provide us with personal details voluntarily, such as when making a purchase, signing up for our services, or sharing feedback. This may include your name, email, shipping and billing information, purchase history, product preferences, and content such as reviews, photos, and comments.

3. How We Use Your Information

We use the information you provide to:

  • Personalize our communications and promotions to align with your interests.
  • Process and manage your orders seamlessly.
  • Offer customer support throughout the purchase journey.
  • Update or modify your account details with your consent when necessary.

4. Cookies, Web Logs, Web Beacons & Google Analytics

To enhance your experience on our website, we use cookies and services like Google Analytics. Cookies help us remember your preferences, such as language or currency, and keep track of your shopping cart. Google Analytics helps us understand how visitors engage with our site, enabling us to improve it further.

You can opt-out of Google Analytics by installing the browser plugin here: https://tools.google.com/dlpage/gaoptout.

5. Email & Text Messaging

If you provide your email or phone number, you may receive product updates and notifications via text or email. We typically send up to four messages per month, and this service is free of charge. If you no longer wish to receive these updates, you can easily unsubscribe by contacting us at .

6. Sharing Your Information

We respect your privacy and do not sell or rent your information to third parties. However, we may share your data with:

  • Payment processors, banks, and shipping providers to fulfill your orders.
  • Service providers like Google Ads and website hosts to assist in managing our platform.
  • Tax authorities for invoicing purposes.
  • Law enforcement or other legal authorities if required by law.

7. Protecting Your Information

We use strong security measures to protect your personal information. All sensitive payment data is encrypted with SSL technology and processed securely via PayPal. While no system is completely immune to threats, we continuously update our security protocols to ensure your data is protected.

8. Data Retention

We keep your personal information for as long as you have an active account or as necessary to provide our services. In some cases, we may retain data for legal, regulatory, or fraud prevention purposes, even after you close your account.

9. Withdrawing Consent

You have the right to withdraw consent for processing your data at any time. Please note that withdrawing consent may limit your access to certain products or services. To review, update, or delete your personal information, please contact us at .

10. Accessing & Modifying Your Information

You can request access to your personal information, correct any inaccuracies, or request that we block or delete your data. In some cases, we may need to verify your identity before making changes.

To request updates or deletions of your personal information, email us at .

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if necessary, communicated via email. Please check this page regularly to stay informed about how we protect your privacy.